Refund & Cancellation Policy
Last updated: 24 July 2026
This policy explains how deposits, refunds, cancellations and payment disputes work for services purchased from Aria Websites. It applies to every customer.
Before anything else, please just email me. If you are unhappy with the work or think you have been charged incorrectly, contact [email protected] and I will work it out with you directly. Almost everything is resolved faster this way than through a card dispute.
What you are buying
Services are sold as a one-time build fee plus an optional monthly care plan. The build fee covers design and development work. The monthly plan covers hosting, SSL, backups, monitoring, the running costs of any AI assistant, and a set amount of content edits each month.
Deposits and the build fee
- Before work begins: if you cancel before I have started, your deposit is refunded in full.
- After work has begun, before the site is delivered: you are refunded any part of the fee that covers work not yet done. Work already completed is not refunded, and I will tell you clearly what that amount is before refunding.
- After the site has been delivered and made live: the build fee is non-refundable, because the work has been completed and handed over. You keep the website files.
Monthly care plan
- The monthly plan runs month to month. You can cancel at any time with 30 days' notice by email. No reason is needed.
- The current month is not refunded, because hosting and running costs for that month have already been incurred. You keep the service until the end of the notice period.
- There is no minimum term, no cancellation fee and no auto-renewing annual contract.
- If I cancel the plan, I will give you the same 30 days' notice and refund any period you have paid for beyond that date.
If something is wrong with the work
If the delivered site does not do what was agreed in writing, tell me and I will fix it at no charge. If I cannot fix it within a reasonable time, you get a refund of the portion of the fee covering the part that does not work.
How refunds are paid
Approved refunds are returned to the original payment method, normally within 5 to 10 business days depending on your bank or card issuer. Refunds are made in US dollars.
How to request a refund or cancel
Email [email protected] with your name, the service concerned, and what you would like to happen. I reply to every message within one business day and will confirm any cancellation or refund in writing.
Payment disputes and chargebacks
If you do not recognise a charge or believe it is incorrect, please contact me first. I would much rather refund a genuine mistake immediately than have you go through your card issuer. If a dispute is raised, I will respond with the written agreement, the work delivered and the record of our correspondence.